How do I submit my design?
We currently offer 4 methods of artwork submission.
Method 1 (Recommended): Upload your artwork using our submission option on our website.
Method 2: Email your artwork after checkout as an attached file.
Method 3: Fax your artwork after checkout.
Method 4: Mail a copy of your artwork after checkout with the Printed Invoice.
Method 1 is the recommended way to submit, for it ensures that we get your image in the exact same high quality that you've taken it.
How do I upload my design onto a computer?
There are several ways to do this, but the easiest is to snap a photo of it using your camera phone and then send it to your own email. After opening and viewing the picture you've attached to your email use the option: “Save As” in order to save the file onto your computer’s Hard Drive. Another option is to connect your phone (or a digital camera) to a computer with a USB cable and upload the pictures.
For those who have neither a camera phone nor a digital camera, it would be necessary to scan the artwork with a scanner attached to a computer and upload it.
What kind of design can I use?
Whether it is a creation drawn on a piece of paper by a child or a masterpiece done by a professional, or anything in between, we can use it to create your jewelry.
What if I want my design to be cut in a shape of a heart or other shapes?
You’d need to include special instructions along with the submitted artwork and we will cut your artwork in the shape that you've requested.
What is your Jewelry made of?
Our silver option is made of 925 sterling silver, and our gold option is made of gold-plated brass.
Can you engrave something on the back?
Yes, we currently offer a 15 character limit for engraving on the back.
Can I send my piece back if I don't like it?
Custom Pieces are NOT refundable.
Can I add text to my design?
Yes, include your desired text in your “Add your Custom Instruction”. Please include position, and font style.
We highly recommend that you add the text to the artwork prior to submission for that special personal feel.
Do I get a preview of what my design as it would appear as jewelry before you make it?
Yes, before your piece goes into production you will receive a vector image of your drawing via an email which would show what your jewelry will look like. You will be then asked to approve it, or, if not yet satisfied by what you see, make one final set of changes to the design and then give us the approval to initiate the production process of your design.
How long does it usually take for me to get my jewelry?
After your approval of the preview of your artwork – our Production process, on average, takes 10-14 Business Days, however production can sometimes take up to 20 business days, especially during a holiday. Shipping Time will vary, depending on your location in relation to New York City.
What’s the difference between a pendant and a charm?
Pendants are designed to hang from a necklace around a neck.
Charms are designed to hang from a charm Bracelet around a wrist.
Do you ship internationally?
Yes, we ship worldwide.
Do you ship to Military Addresses?
Yes, we can ship to all APO/FPO/DPO addresses without a problem.
Can I order over the phone?
Yes! Give us a call M-F 9-5 EST at 1-800-590-4135
Is your site secure?
Yes, JEWELRYuDESIGN.com uses an SSL digital certificate that authenticates the identity of a Web site and encrypts information that is sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates provide secure online transactions with up to 256-bit encryption. An SSL certificate on a Web site ensures that sensitive data is secure.
JEWELRYuDESIGN.com does not share, sell or trade any customer information with any 3rd party.
How is my order packaged?
Each order is shipped in an Jute Gift Pouch with a JEWELRYuDESIGN Pencil Heart Logo on it.
Can I add a charm to a existing bracelet?
Yes! Our charms can be taken on or off any bracelet (unless otherwise stated) and you can easily add a charm or other beads/ spacers to your piece as you wish.
WILL THIS JEWELRY TARNISH?
Like any other jewelry, our jewelry if not maintained, can tarnish.
WHAT IS THE BEST WAY TO CARE FOR YOUR JEWELRY?
- Always store each piece separately.
- Do not wear your jewelry immediately after applying beauty products such as perfume, hairspray or deodorant before wearing your jewelry as certain chemicals in these products may damage the finish.
- Always remove your jewelry before swimming, bathing, doing household chores or using abrasive cleaners.
- If your jewelry requires further cleaning, use a mild soap, water and a soft cloth. Rinse with clean water and pat dry. Never use jewelry cleaner. Jewelry cleaners are too harsh and may contain abrasives. We recommend using a polishing cloth.
- Make sure your jewelry is completely dry before storing.
WHAT IF I HAVE 4 PHOTOS THAT I NEED TO UPLOAD, BUT THERE ARE ONLY 3 UPLOAD SLOTS ON YOUR WEBSITE?
If you have many photos, please use our e-mail option. After checking out on our website, please submit all your photos along with your order number in the subject line to email@example.com.