At JEWELRYuDESIGN.com, we are committed to ensure that every purchase you make with us will bring you total satisfaction. We take pride in the quality and workmanship of our merchandise, which is manufactured at our state-of-the-art factory. We are confident that you will be completely satisfied with the finished product.
In the unlikely event that you decide to return your purchase, you must notify us of your intent to do so within forty-eight hours from the time your product was delivered. We will only accept responsibility for mistakes we are responsible for, errors that were possibly made during the production process (imperfections of any kind) that we’ve somehow overlooked before we shipped your product. Upon receiving the product back from you, we shall evaluate it, and if we come to the conclusion that it was indeed our error, and that the product is indeed inferior in quality, JEWELRYuDESIGN.com will then work with you to redesign a new piece at no extra charge.
However, if for instance you intend to return a product, which you have approved before production commenced, because you’ve now realized that you have made an error with it (such as: spelling, wrong date, wrong font style), we are not responsible, and will not refund the purchase.
Because our jewelry is custom-made there will be no returns on any custom pieces. The jewelry pieces may not be perfectly straight or spaced. We consider this to be part of the uniqueness of our jewelry. We portray our jewelry as accurately as possible on our website by including photos and descriptions of every item. Please review carefully the descriptions of the jewelry before placing your order, for we cannot accept returns based on issues relating to size or thickness. In addition, the products may be depicted larger or smaller than their actual size depending on your monitor and/or your computer settings.
Our pendant’s polish can last forever if cared for correctly. Do not use any silver cleaner on your product. You can however use microfiber-cleaning cloth with water to maintain the polish.
No returns will be accepted without the prior authorization from JEWLERYuDESIGN.com.
Due to the fact that our product is custom made and cannot be re-sold to others, WE DO NOT OFFER REFUNDS. If we accept responsibility for an error made during the manufacturing process of your product, we will give you two options to choose from. We can recreate your product for no additional charge, or you can buy another product on our site equal in value to the product you’ve already paid for.
Our Chains/Bracelets will withstand most normal wear and tear and are guaranteed not to break for 3 Months from time you receive your product.
If you still have any additional questions regarding our return policy, please contact us before placing your order.